Refund and Returns Policy

Return & Replacement Policy

At MotoresQ, we prioritize your safety and satisfaction. Please note the following terms:

•No Returns or Refunds: Due to the sensitive and perishable nature of our emergency kits, we do not accept returns or offer refunds.

•Replacement Only in Case of Damage: If your order arrives damaged, we will replace it at no additional cost.

•Reporting Damages: You must report any damage within 48 hours of delivery by emailing us at support@motoresq.com with photos and order details.

•Eligibility for Replacement: Products must be unused and in original packaging to qualify for replacement.

For any further assistance, feel free to reach out to our support team.

We may update this Privacy Policy periodically to reflect changes in our practices, for operational, legal, or regulatory reasons. The updated policy will be posted on this page with the “Last updated” date modified accordingly.

1. Information We Collect and How We Use It

A. Information You Provide Directly

We collect personal information that you voluntarily provide, such as:

•Contact Details: Name, address, phone number, and email address.

•Order Information: Billing and shipping addresses, phone number, email, payment confirmation.

•Account Information: Username, password, security questions.

•Shopping Activity: Items viewed or purchased, items added to cart or wishlist, loyalty points, reviews, referrals, or gift cards.

•Customer Support Communications: Any details you provide when contacting us.

Providing this information may be required to access certain Services. If you choose not to provide it, you may be unable to use some features.

B. Information Collected Automatically

We use cookies, web beacons, and similar technologies to collect:

•Device and browser type

•IP address

•Pages visited

•Time spent on the Site

•Actions taken (e.g., clicks, items added to cart)

This data helps us improve our Services and understand user behavior.

C. Information from Third Parties

We may collect information from:

•Platform Providers: Such as Shopify, which powers our online store.

•Payment Processors: For billing and payment information.

•Marketing and Analytics Services: Including platforms that show ads or analyze user activity.

We treat information from third parties in accordance with this policy.

2. How We Use Your Information

We use your personal information for the following purposes:

•To Provide Services: Fulfill orders, process payments, ship products, manage accounts, and provide customer service.

•Marketing and Advertising: To send promotional emails or texts, show personalized ads, and improve advertising strategies.

•Fraud Prevention and Security: To detect and prevent fraud or illegal activity.

•Improving Services: To enhance user experience, perform analytics, and support internal business operations.

3. Cookies

We use cookies for:

•Operating and improving the website

•Remembering user preferences

•Analytics and tracking

You can disable cookies through your browser settings. Note that doing so may impact your experience. For cookie details related to Shopify, visit: Shopify Cookie Policy.

We honor Global Privacy Control (GPC) signals for opting out of data sharing. Learn more at globalprivacycontrol.org.

4. How We Share Your Information

We may share your personal information with:

•Service Providers: IT services, shipping partners, payment gateways, analytics providers.

•Business and Marketing Partners: For advertising and promotional activities.

•Corporate Affiliates: Within our group of companies.

•Legal or Regulatory Authorities: When required to comply with the law or protect our rights.

•With Your Consent: When you agree to share data for certain uses (e.g., social media integrations).

Categories of data shared in the last 12 months:

Category Shared With

Identifiers Vendors, partners, affiliates

Commercial Information Vendors, partners, affiliates

Internet/Usage Data Vendors, partners, affiliates

Geolocation Data (IP-based) Vendors, partners, affiliates

We do not sell or share sensitive personal information without your consent or use it to infer characteristics about you.

5. Third-Party Sites and Links

Our Site may link to external websites. We are not responsible for their privacy practices. Please review their privacy policies before submitting any information.

6. Children’s Privacy

Our Services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us for removal.

7. Security and Data Retention

We take appropriate security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute protection. We retain personal information for as long as necessary for our purposes, unless a longer period is required by law.

If you have questions or would like to exercise your privacy rights, you can contact us at:

Email: support@motoresq.com
Address: Shaikpet, Hyderabad, Telangana, India

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